Delivery terms: Jade Maillet Signature Kits

We deliver to addresses in all EU countries and in the United Kingdom, Switzerland and Norway.

Delivery to an address in an EU country is included in the price. For the United Kingdom, Switzerland and Norway see 'Delivery outside the EU'.

• Presale orders: within 12 weeks of the presale closing. The target delivery month is shown on the product page and confirmed to you by email.
• Orders from stock: 2 to 3 weeks after payment.

If we cannot keep a delivery date, we tell you as soon as we know and give you a new date. If we exceed the agreed delivery time, a consumer may set us a reasonable additional period and, if we miss that too, withdraw from the contract and receive a full refund.

The kit is shipped on one or more pallets by a freight carrier to the kerbside at the delivery address. The address must be reachable by a delivery truck on a paved road. The driver does not carry the goods into a building, stable or arena.

We or the carrier contact you before delivery to agree the delivery day. Please give a phone number on which you can be reached on that day.

The pallets are heavy. Please have a forklift or pallet truck, or at least two adults, ready to unload. Where the truck has a tail lift, the driver lowers the pallet to the ground; moving it from there is up to you.

If a pallet is too heavy to move, it can be opened beside the truck and the parts carried one by one.

Before you sign the delivery note (CMR consignment note or proof of delivery, POD), please:

• count the pallets and packages against the delivery note;
• check the packaging for visible damage, such as crushed corners, torn film or wet or torn boxes;
• if anything is missing or damaged, describe it precisely on the CMR or POD before signing (for example 'pallet 2 damaged, film torn') and ask the driver to countersign;
• take photos of the damage and of the annotated delivery note.

Please report transport damage or missing items to info@reiterwelt.pro within 7 days of delivery, with the photos. Damage that was not visible on delivery should be reported as soon as you find it.

Business buyers must note visible damage on the CMR or POD and report it within 7 days; otherwise, as far as the law allows, the goods are deemed delivered in good condition. For consumers these steps help us claim against the carrier quickly; they do not limit your statutory rights.

The risk of loss of or damage to the goods passes to you when the goods are handed over at the delivery address to you or to a person you have named.

We deliver to the United Kingdom, Switzerland and Norway on DAP terms (Incoterms® 2020, Delivered At Place): we pay the transport to your address and handle export clearance in the EU.

You pay the net price. Import VAT, customs duties and the carrier's or customs broker's clearance fees are charged in the country of import and are paid by the buyer, usually to the carrier before or on delivery. They are not part of our price and we cannot refund them.

If import charges are not paid and the shipment comes back to us, we refund the price less the cost of the return transport and any charges we had to pay.

Please give us the details your country needs for import, such as an EORI number for business buyers, and a phone number and email address for the customs broker.

If an agreed delivery fails for a reason you are responsible for (nobody present, address not reachable, no way to unload), we may charge you the actual cost of a new delivery attempt or of storage. We tell you the amount first.

If you withdraw from the contract as a consumer, the rules in our sales and presale terms apply. The kit is returned on pallets by freight carrier. Estimated cost of return transport within the EU: quoted in writing on request, before you order.

Defective or wrongly supplied goods are collected at our cost.

Questions about delivery: info@reiterwelt.pro, +48 662 224 384. REITER WELT Sp. z o.o., Adama Mickiewicza 13/4, 82-300 Elbląg, Poland.